Refund Policy
A fair way forward.

1. What this policy covers

This policy applies to subscription fees for Portofolio, operated by Deminschii Arcadie from the Republic of Moldova. It forms part of our Terms of Service. Contact deminschiiarcadie@gmail.com for support, cancellation assistance, or a refund request.

The Free plan and a free trial have no subscription charge to refund. The application currently records paid-plan requests for manual activation; it has no online checkout and does not automatically charge or renew a subscription. This policy applies to fees actually paid for an agreed paid period. Your order or receipt identifies how payment was arranged.

2. Ordinary subscription refunds

If you decide Portofolio is unsuitable, contact us within 14 days of your first paid subscription purchase for a full refund of that initial payment. This is a voluntary first-purchase refund in addition to any mandatory consumer rights; a free trial does not shorten this period.

After that first-purchase period, a change of mind or ordinary cancellation does not normally entitle you to a refund for a billing period already started. Unused days or months of a yearly plan are not automatically refundable for a change of mind. We may consider individual circumstances fairly. Technical failures, permanent data loss, incorrect charges, service discontinuation, and statutory rights are covered separately below and are not subject to that first-purchase deadline.

3. Verified technical failures

If a failure on our side materially prevents you from using an agreed paid service, contact us so we can investigate and try to restore it. We consider the nature, duration, and impact of the failure and whether it can be fixed within a reasonable time without significant inconvenience. An appropriate remedy can include a full refund of the affected billing period or a fair proportional refund for the affected portion.

We will not unreasonably deny refund eligibility where Portofolio is responsible for a material service failure. You do not have to accept service credit instead of a refund you are entitled to. A fault in your own equipment, internet connection, or an independent third-party service does not by itself establish a failure by Portofolio; we will consider our own contribution and any legal obligations in each case.

4. Permanent loss of photographs

If a verified service-side failure causes permanent loss of your photographs, affected paying customers may request a refund of subscription fees paid for the affected billing period. We will make reasonable efforts to investigate and recover data where technically possible. We assess the incident, affected files, service impact, and paid period individually; a fair proportional refund may be appropriate where only part of the period was affected.

Please report missing files promptly and identify the affected gallery or files and when you last accessed them. You are not expected to prove internal technical facts that only we can investigate. We will explain the outcome and the basis for the refund decision. The ordinary first-purchase refund deadline does not bar a data-loss claim.

This subscription refund covers fees for the service, rather than the commercial, replacement, or personal value of the photographs, lost assignments, or other consequential losses. It does not automatically extinguish a legal claim, require a release, or replace statutory compensation or consumer rights. The Terms of Service explain liability and the exceptions for gross negligence, intentional misconduct, and liability that cannot legally be limited.

Keep independent backups of important original photographs. No digital storage service can guarantee uninterrupted access or permanent preservation of every file. This recommendation does not remove our responsibility for failures for which we are legally responsible.

5. Duplicate, incorrect, or unauthorised charges

Tell us if you believe you paid twice, were charged the wrong amount or interval, or did not authorise a payment. Provide the date, amount, currency, and order or transaction reference where available. We will investigate and refund a confirmed duplicate or overcharge; an unauthorised charge will be handled with the relevant payment provider and applicable law.

Do not send full card numbers, security codes, bank passwords, or other sensitive payment credentials by email. You retain the right to contact your payment provider or pursue a payment dispute; asking us to investigate does not waive that right.

6. How to request and receive a refund

Email deminschiiarcadie@gmail.com with your account email, plan, payment date and reference if available, and a brief explanation. Include relevant gallery links or error details for a technical claim. If you cannot email from your account address, we may ask for proportionate information to verify ownership.

We aim to acknowledge requests within three business days. We review each request fairly and may ask for relevant details or investigate service records. We will explain our decision and any proposed proportional calculation. If you disagree, reply with further information and ask for reconsideration. Mandatory legal deadlines apply regardless of this review process.

Approved refunds go to the original payment method where supported. If that is technically unavailable, we will agree a lawful alternative with you after verification. We do not charge a refund administration fee. Bank or provider processing times vary; we will confirm when the refund is issued and comply with any statutory refund deadline. A payment provider or merchant of record identified on your receipt may process the refund and may have its own obligations or rights to issue it.

7. Canceling and returning to Free

Open Settings → Plans & billing and choose Cancel subscription when available. Paid access continues to a recorded future subscription end date, then returns to Free with 100 GB. If no future end date is recorded, cancellation returns you to Free immediately; ask support if the recorded dates do not match your agreed purchase. Switch to Free takes effect immediately, including during a trial. If you cannot sign in or use the control, email support.

No current subscription or trial renews automatically. Cancellation does not itself submit a refund request or delete your account. If a refund ends the paid period early, we will explain when paid access ends before completing it, subject to your statutory rights.

Expiry, cancellation, and downgrade do not automatically delete uploaded files. If you exceed Free’s 100 GB allowance, new uploads pause until your usage fits or a suitable plan is activated. Existing access remains subject to gallery visibility and expiry settings, deletion, and the Terms of Service. Download important work before account deletion or permanent content removal; account deletion is requested separately through support.

8. Mandatory consumer rights

This policy does not limit rights under Moldovan law or mandatory consumer law applicable where you live. These can include withdrawal from a distance contract, correction of a faulty digital service, price reduction, termination, reimbursement, or compensation.

Where an EU or EEA statutory withdrawal right applies to a service contract, the normal period is 14 days from conclusion of that contract, subject to any longer period required by law. Send us a clear statement that you wish to withdraw; no special form is required. Simply opening an account, starting a free trial, or uploading photographs does not by itself waive a statutory withdrawal right. Any lawful charge for performance requested during that period requires the disclosures and express request required by law.

Where required, a withdrawal refund will be made within 14 days of notification. More protective local rules prevail. If we discontinue the service or end your paid access without your material breach, we will refund the unused prepaid portion, without limiting further rights. Refund acceptance does not automatically settle other claims.